GOLDENGOOSER will accept exchanges,returns and canellations in all orders with the exception of Clearance events. All Clearance items are Final Sale and cannot be returned or exchanged.
- For Returns Or Exchanges,You should require a Returns Merchandise Authorization (RMA) number Within 14 days of receiving your order.All items returned should have a RMA) number to allow easy identification and prompt processing.
Please Contact Us for a RMA number and Return address.
- The item(s) must not be worn, altered or washed and be accompanied by original tags.
- Returns should be shipped with a service providing a tracking number.
- You should be responsible for delayed,loss packages and any return cost like customs duty,shipping fee.
Any Return violating the policy will get non-refundable and be sent back to the customer.
Please contact us for Return Address of items to different designer suppliers before shipping returns. And we Strongly recommend you shipping the return items by your local post service but not DHL/UPS/FEDEX,Which may cost the Customs Duty.
If you would like to exchange an item, we recommend you place a new order and then make a return so that you will get new items sooner. You will receive a refund for the original item, according to our returns policy.
You have the right to cancel your order for any reason before it is dispatched,and get a full refund.Please Contact Us to make your Order Canellation.
After we receive your Return or Cancellation,Your refund will either be credited to the original payment method or Paypal account. Refunds may take up to 15 working days to show on your account due to varying processing times between payment providers
Your refund excludes the amount of Shipping fee except for faulty goods.
Customs duties will not be rerunded.However, you may be able to recover these by contacting your local customs bureau directly.
Occasionally GOLDENGOOSER runs a free shipping promotion on the website for a limited period of time. For items returned that were purchased during this promotion, we will not refund outbound shipping costs (as this was free) and you will still be charged a return shipping fee as normal.